Accessibility Statement for Bella Machina

Bella Machina is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all.

Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a globally recognized standard for web accessibility. These guidelines outline four main principles: perceivable, operable, understandable, and robust. We believe that adhering to these principles allows us to create a website that is accessible to individuals with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

Measures to Support Accessibility

Bella Machina takes the following measures to ensure accessibility of our website:

• Ongoing Accessibility Audits: We conduct regular accessibility audits of our website using both automated tools and manual testing methods. These audits help us identify and address accessibility issues promptly.
• User Testing: We involve users with disabilities in the testing of our website to gather feedback and ensure that our design and functionality meet their needs.
• Accessible Design and Development Practices: We incorporate accessibility considerations into our design and development processes from the outset. This includes using semantic HTML, providing alternative text for images, ensuring sufficient color contrast, and creating a keyboard-navigable interface.
• Training and Education: We provide accessibility training to our staff to ensure that they are knowledgeable about accessibility best practices and can apply them in their work.
• Clear and Simple Language: We strive to use clear and simple language throughout our website to ensure that content is easy to understand for all users.
• Assistive Technology Compatibility: We ensure that our website is compatible with a wide range of assistive technologies, such as screen readers, screen magnifiers, and voice recognition software.

Specific Accessibility Features

We have implemented the following features to enhance the accessibility of our website:

• Alternative Text for Images: All images on our website have descriptive alternative text, allowing users with visual impairments to understand the content of the images. Example:
• Keyboard Navigation: Our website can be navigated entirely using a keyboard, making it accessible to users who cannot use a mouse.
• Sufficient Color Contrast: We have ensured that there is sufficient color contrast between text and background colors to make the content easy to read for users with low vision.
• Resizable Text: Users can easily increase or decrease the text size on our website without losing content or functionality.
• Clear Headings and Structure: We use clear headings and a logical page structure to make it easy for users to navigate and understand the content of our website.
• Form Labels and Instructions: All form fields have clear labels and instructions to help users understand what information is required.
• Descriptive Link Text: We use descriptive link text to provide users with a clear understanding of the destination of each link.

Known Limitations

Despite our best efforts, there may be some limitations to the accessibility of our website. We are continuously working to address these issues and improve the overall accessibility of our site. Some known limitations may include:

• Older PDF documents may not be fully accessible. We are working to update these documents to meet accessibility standards.
• Some third-party content may not be fully accessible. We are working with our vendors to ensure that all third-party content is accessible.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, please let us know. You can contact us by:

• Email: accessibility@bellamachina.com
• Phone: +39 16636381 (Ask for the Accessibility Department)
• Postal Address: Via Montenapoleone 8, 20121 Milan, Italy

We try to respond to feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you can file a formal complaint with our Customer Relations Manager, Sofia Rossi. Please send your complaint in writing to the postal address above, or email sofia.rossi@bellamachina.com .

Assessment Approach

Bella Machina assessed the accessibility of this website by the following approaches:

• Self-evaluation: The website was self-evaluated by the developers of Bella Machina.
• External evaluation: The website was evaluated by an external accessibility consultant, Alessandro Ferrari from Accessibilità Italiana.

Date

This statement was created on 14 May 2024.

Updates to This Statement

We may update this accessibility statement from time to time to reflect changes in our accessibility efforts. Please check this page periodically for the latest information.

Third-party Content

Our website may include content from third-party sources, such as videos, social media feeds, and advertisements. While we strive to ensure that all content on our website is accessible, we cannot guarantee the accessibility of third-party content. We encourage users to contact the third-party provider directly if they encounter any accessibility issues.

Browser Compatibility

This website is designed to be compatible with the latest versions of major web browsers, including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best possible experience.

Disclaimer

Bella Machina is dedicated to providing an accessible online experience. However, due to the dynamic nature of the internet, unforeseen issues may occasionally arise. We are committed to addressing any accessibility concerns as quickly as possible and appreciate your patience and understanding.